HFD is a one stop shop for all delivery options for e-commerce websites, Your customer has a full range of delivery options, while you have peace of mind.
Services that will make your customer smile:
Home delivery – after pickup from the retailer, HFD transfer the goods to the nearest sorting hub and the parcels will go out for delivery on the following morning.
Throughout the delivery process, the end customer gets updates on the package’s location by text messages. The customer can track the courier’s location using a tracking link sent to him once the courier is on the way.
One of Our flagship service enables delivering shipments within one business day. We collect shipments each day by noon and after sorting distribute them immediately to their destinations. Once the package has been entered into the system, the customer will receive a text message containing a constantly updated link to the parcel’s location and status, and he can also track the courier’s location using a tracking link.
The end customer picks up the parcel from hundreds of automatic lockers and pickup points spread nationwide without having to wait for the courier at home. At the time of ordering, the customer chooses the pickup point from a list of pick up points near his home or workplace. The customer can track all delivery s online, and if necessary can contact us for any question or request through our multi-channel customer service interface – by email or online chat with one of our skilled agents.
The perfect solution for the most painful aspect of online sales: returned goods.
One of the barriers that customers face when making online purchases is the suitability of products to their needs and being of the correct size or need, followed by concern over the effort and money involved by the procedure of returning them. We allow website customers to make purchases, and if needed return the parcel to automatic return boxes that are installed nationwide in a very easy and simple procedure
These boxes allow customers to change their minds / change orders without having to queue up and without having to prepare anything in advance except for the parcel.
The customer chooses the location for returning the parcel and gets a QR code by text message. Once he arrives to the E-box location , the customer scans the barcode, the box prints a label containing the shipment information, which the customer sticks on the parcel before putting it inside the box.
After the parcel is put into the box, the customer gets an SMS with tracking link and he can can track the parcel’s location until the product is returned to the shipper